The covid vaccination roll out is a major national programme and will take time and a huge effort from GP surgeries to complete.
While we appreciate that patients and families are anxious to get the vaccine, delivery of vaccines is currently sporadic. We would ask for your patience at this time and ask you not to contact the surgery to enquire about the vaccine, we will be in touch as soon as we have been informed of vaccine delivery and have appointments available to offer patients.
As some of you will be aware the government has changed the delivery of the vaccine now and rather than having two vaccinations 3 weeks apart vaccinations will be rolled out to as many people as possible for the first vaccination and the second part of the vaccination will be given at 12 weeks. This last minute change to the vaccination programme has obviously caused considerable issues and additional pressure on our already overstretched resources.
Again we would like to ask for your patience and as soon as we have vaccines in stock and appointments available we will be in touch.
Earlier in the week we were advised of a positive Coronavirus case in one of our admin staff bubbles.
All staff identified as a close or proximity contact were notified about the need to self-isolate, however this has left us with a reduced workforce. The member of staff is well and our bubble system proved effective.
Unfortunately due to further staff members having to isolate with school children and other illnesses among an already depleted and exhausted surgery team, we are working with a dramatically reduced workforce.
We would ask for your patience during this very difficult time, staff are dealing with your queries as quickly and efficiently as they can, however if you do decide to contact the surgery by telephone then you will likely have a long wait to speak to a member of the team.
If you do have a routine issue then please access the surgery website and complete an e-Consult, if this is completed before 1pm you will receive a response same day, this will ease the pressure on the phone lines and allow those patients with urgent medical needs to get through.
Once again thank you for your understanding and patience.
Prescription ordering telephone line
Due to unprecedented demand and an inability to adequately staff the prescription request line, we will, with immediate effect only be taking telephone requests between 10am and 1pm for the following groups of patients
- under 10 year olds
- over 65 year olds
- those patients recorded as being severely frail
- those patients recorded as having a learning difficulty
- those patients on the palliative care register
- those patients recorded as having dementia
- those patients that are housebound
For information on ways to request your medication if you do not fall into one of these categories please visit PRESCRIPTIONS
Stay at home guidance for households
Please see: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection
We appreciate your patience and understanding at this difficult time.
We understand that everybody has had to make significant changes to the way they live and work.
- Until further notice, ALL initial appointments with the GP or Clinical Practitioner will be carried out by telephone.
- You can still book a routine appointment but please DO NOT ATTEND THE SURGERY TO MAKE AN APPOINTMENT. Please PHONE FIRST and speak with a member of the care navigation team.
- If the GP or Clinical Practitioner then feels you need a face-to-face assessment, this will be booked during your telephone appointment.
- Some appointments will still need to be carried out by a face-to-face appointment. However, please PHONE FIRST to book one of these appointments and do not attend the surgery without a confirmed appointment.
Face-to-face appointments will include:
- Blood tests
- Wound dressings
- Cervical Screening
- Face-to-face appointments that the GP or Clinical Practitioner decides AFTER speaking with you on the phone
Keep in touch
Remember to keep in touch and follow us on Twitter @drslinthorpe and find us on Facebook Linthorpe Surgery.