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Noticeboard

We have been registered with the CQC since January 2013 and have been inspected on June 23rd 2015.  You can view our report

here: CQC Report June 2015

 

Comments & Complaints

We hope that any problems you may have can be resolved within the Practice. In the unfortunate event that you have reason to complain about our service, ask for a complaints leaflet at Reception or contact the Practice Manager. In order to help us improve our service any comments are welcomed by the Practice, written or verbal, and should be marked for the attention of the Practice Manager

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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