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Appointments can be made by telephoning the surgery, by calling at reception or booked online using the surgery website.
You do not need to call the surgery at 08:00, in fact we would request that you did not, in order to allow those who require urgent appointments on the day to get through.
If you book your appointment in advance you should be able to see the doctor of your choice. You will not be able to see the doctor of your choice if:
Please note if you book a telephone consultation this is a virtual appointment and the time does not correspond to the time the clinician will contact you. Telephone consultations are usually conducted between 11.30am and 2.00pm, unless the doctor is on call and then it may be at any time during the day.
We operate a same day telephone triage system for urgent problems that require attention the same day. Patients telephoning for an urgent appointment will be offered a telephone triage appointment. The doctor will call the patient back to discuss the problem with them. In many cases it is hoped that the matter will be resolved on the telephone without the need for the patient to visit the surgery. If the doctor feels that an appointment is necessary, one will be made, by the doctor, normally for later that day.
The receptionist will ask you to confirm your telephone number and will also ask for brief details of the reason for your request This is to allow the doctor to prioritise the calls so that patients in severe pain or with a sick child are attended to before a medication query for example.
In case of emergencies during surgery hours please ring 111. Accidents and injuries should go straight to casualty at James Cook University Hospital.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Appointments can be cancelled by leaving a message on the surgery answer machine or online via the website.
If you do not attend for a routine appointment and do not contact the surgery, you will be sent a letter explaining that a further occurrence will result in removal from the practice list.
If you need to see or speak to a GP on a bank holiday, over the weekend or between the hours of 6pm and 8am Monday to Friday, then please ring NHS 111 who will help you to access our STAR - Local extended GP hours service. To learn more about our STAR service please access the following link.
You can now book an out of hours appointment directly by following the link below.
Book an out of hours appointment online
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
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